Delivery & Returns

DELIVERY

Delivery time and cost for finished items are dependent on delivery location. We generally mail out your order within 1-2 business days. Custom made orders vary from 1-2 weeks, however, should you need a faster service, a ‘rush cut’ service is available, subject to an additional charge.

We will notify you of your shipping costs when you place your order via checkout, email or contact form. All online purchases will have shipping costs calculated at checkout. Any amounts/payments outstanding for orders must be finalized prior to dispatch. Should an item be temporarily out of stock or if there is any delay with the dispatch of your order, we will notify you immediately, and you would be most welcome to either place the item on backorder or cancel your order.

RETURNS/REFUNDS

We take great pride to ensure that all items are beautifully packed and in perfect order when mailed out to you. We want you to be delighted with your order. The garments on our site are not normally returnable for hygiene reasons, and as they are made to order just for you, please be sure that you have chosen just the right item before placing your order.

In the extremely unlikely event that there is a problem, please contact us as soon as possible to discuss any concern so that we can resolve things swiftly. All returns, exchanges or refunds will only be accepted for unworn items that are returned within 48 hours of customer receiving the order. After this time, we are unable to provide refund, credit or exchange. We do not offer refunds when the product has been damaged through alteration or misuse.

Goods returned must be in their original form with labels and packaging intact. Please also include a copy of your invoice/receipt as proof of purchase. The cost of returning any product to Jacob’s Closet is the customers responsibility.

Instant Downloaded Patterns have been tested and written using US Terminology.  All our patterns are in PDF Format. To view PDF patterns you will need the latest version of Adobe Reader installed on your computer or mobile device.

We cannot accept refunds for Instant Download patterns. Please ensure you read the Terms & Conditions and all Instructions pertaining to the pattern before purchasing.